HealthCare Information Management, Inc. (HCIM)

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Testimonials

  • Testimonial

    “The primary advantage we’ve found with SymKey® has been the ability to have scripts written to auto-adjudicate the most common edits or adjustments. We have a variety of contract designs specific to certain providers/specialties with unique reimbursement methodologies. One example that we are especially proud of is our shared endoscopic base procedure adjustment script that automates the correct calculation of a complex contract scenario that cannot be configured in EZ-CAP®.”

    - Faye Merryman, Claims Supervisor at Physicians Medical Group of SCC

  • Testimonial

    “I run 80% of my claims through SymKey® and the new Batch Manager is heaven sent. I just schedule all my reports and SymKey® does its thing, so I don’t even have to look at it.”

    - Kathleen Leaño, Director of Operations at Network Medical Management

  • Testimonial

    “We have been using SymKey® Virtual Auto-Post with xpress since December of 2013. After we got everything set up, it became one of the easiest things I do every day. It is a simple matter of reviewing errors on claims and letting SymKey® post the modifier or denial. It also does all necessary documentation. What a time saver.”

    - Sharon Goodman, Manager of Claims at WINhealth Partners

  • Testimonial

    “Everyone has been wonderful to work with! Not only was our onsite visit great, but continuing support is timely, responses to our questions are well thought out, and it’s clear that HCIM has our best interest in mind!”

    - Maggie Rollins, Director of Operations at PrimaryHealth of Josephine County

  • Testimonial

    “SymKey’s an asset to our team and is really an ideal employee because it’s incredibly efficient, always does what it’s told, never calls in sick, and won’t ever quit on us. SymKey® has allowed us to automate a high volume of claims so our processors can focus on higher priorities and more complex tasks.”

    - Blair Bryson, IPA Administrator at Choice Medical Group

  • Testimonial

    “SymKey’s abilities contribute to the success of the department. SymKey® makes life easier by adding memos and notes, applying adjustment codes, correcting information that was in-loaded incorrectly, adding authorizations and case numbers, adding and/or removing copays, copying claims for adjustments, etc. We LOVE our Symkey® and the people behind the product. The customer service is outstanding – they are responsive, helpful, accommodating, friendly, generous with their time and knowledge, and innovative.”

    - Clare Abadie, Claims Director at Desert Oasis Healthcare

  • Testimonial

    “SymKey’s price tag was unbelievable! I didn’t think a small company like ours would be able to afford it, but the cost was so reasonable and the ROI was just amazing. I’m seeing a 3x return on my investment!”

    - Tamra Ruymann, Claims Manager at Physicians of Southwest Washington

  • Testimonial

    “We were presented with a monumental task. Our Fee Schedules were updated and we had to reprocess over 300,000 claims. It would take thousands of staff-hours just to enter all these claims, not to mention auditing for accuracy of copay, eligibility, coding, etc. SymKey® recreated the 300,000 claims so that our focus was on auditing the repricing payments. Thank you SymKey® for all the hours you saved us.”

    - Karen Cherone, Claims Supervisor at NAMM-IL

  • Testimonial

    “At our rate of growth, we’ve needed to hire more claims processors every year and I was actually down a claims processor when we started our trial, but our productivity has improved so much with SymKey® that we don’t need to hire any new claims processors at this point. Because SymKey® can handle all the claims we throw at it, we can grow our business with a reduction in hiring.”

    - Tamra Ruymann, Claims Manager at Physicians of Southwest Washington

  • Testimonial

    “SymKey® was very instrumental with the volume we encountered. Being able to change statuses was one of the key steps for our review process. This work around enabled us to block our claim categories and review without interfering in our regular claim process. SymKey® has been a tremendous help! SymKey® made the impossible possible!”

    - Marina Nunez, Claims Supervisor at NAMM-IL

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