Testimonials
Over 25 Years of Trusted Excellence
For over 25 years, we’ve prioritized our clients, earning a Net Promoter Score (NPS) over 90 and the loyalty of longtime customers. We’re proud to be a trusted partner and are grateful for the opportunity to serve.
“Through our partnership with HCIM, we’ve turned a significant challenge into operational excellence-empowering our team and elevating provider data quality across the board.”
Brandi Guinn, COO
Foundation for Medical Care of Tulare & Kings Counties, Inc.
“SymKey has helped our organization automate many of our claims adjudication processes. We use SymKey on a daily basis, relying heavily on our automated jobs as well as ad hoc queries when needed.”
Claudia Bañas, Director of Claims Operations
Heritage Victor Valley Medical Group
“We’re looking for whatever we can do to automate our business processes accurately and without errors. The less we can do manually, without human intervention, and the more we can do with automated computer processing is the way we want to go. We started with a few companies and kept adding additional SymKey modules and features. As we were growing in size, it just made sense to secure an Enterprise SymKey license. The biggest advantage is the fact that we’re able to get through a large volume of changes that would have previously required a manual touch. We’re seeing faster processing times and reduced FTEs.”
Scott Bae, SVP of Corporate IS
Heritage Provider Network
“Knowing that we have SymKey for reprocessing projects is a relief because, without SymKey, reprocessing a bulk volume of claims while maintaining a current inventory can feel quite overwhelming.”
Katie Cornell, Claims System Manager
Upper Peninsula Health Plan (UPHP)
“Due to the high volume of reports we have created, we run SymKey almost 24 hours per day. It really eliminates a lot of repetitive manual work.”
Scott Fowler, Claims & Compliance Manager
Southern California Physicians Managed Care Services (SCPMCS)
“Through our partnership with HCIM, we’ve turned a significant challenge into operational excellence-empowering our team and elevating provider data quality across the board.”
Johnny Tay, VP of IT & Revenue Integrity
Imperial Health
“This tool will help streamline your process when managing your managed care patients from authorizations to claims processing.”
Thomas Woo, Director of Provider Network Operations
North East Medical Services
“SymKey has redefined provider data management for us. What was once a bottleneck is now a strategic strength, allowing our team to work smarter and achieve better outcomes.”
Kristine Agbuya, Manager of Provider Data & Configuration
Imperial Health
“SymKey is an excellent tool for streamlining claims adjudication and managing providers in a claim system. Additionally, the support staff is very helpful with training and tools.”
Lyndsey Taylor, Managed Care Operations Lead
Foundation for Medical Care of Tulare & Kings Counties, Inc.
"SymKey’s abilities contribute to the success of the department. SymKey makes life easier by adding memos and notes, applying adjustment codes, correcting information that was in-loaded incorrectly, adding authorizations and case numbers, adding and/or removing copays, copying claims for adjustments, etc. We LOVE our SymKey and the people behind the product. The
customer service is outstanding – they are responsive, helpful, accommodating, friendly, generous with their time and knowledge, and innovative.”
Clare Abadie, Claims Director
Desert Oasis Healthcare
SymKey is a great product, and the team is very responsive.
Kari LeFeat, Director of Claims Operations
VillageMD
