HCIM’s Culture

Respect, Integrity, Trust, and Purposeful Work are at the core of who we are. Purposeful Leadership, Community Outreach, and providing a World Class Experience are how we put those values into practice.

HCIM was founded in 2000 by health care operations executives that believed there had to be a better way. This drive to improve is at the heart of all we do. Our products are built with IntelliRPA^® automation technology to ensure quality at speeds up to 8x faster than manual processes.

What’s your biggest challenge?

Manual Tasks and Processes

Mundane tasks affect productivity but also negatively impact quality. Automate manual workflows to improve turnaround times and increase accuracy.

Increasing Administrative Costs

Everyone is under pressure to do more with less. The right tools help organizations reduce costs and remain flexible so they can continue to grow.

Resource Constraints

Competing internal priorities and limited system support resources cause frustration and stress. Solutions need to have a minimal footprint and rapid deployment.

HCIM Product Overview

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What Clients Are Saying

By leveraging SymKey^®, The Foundation estimates a savings of 1-3 FTEs per year while reducing turnaround time, allowing examiners to focus on more complex tasks.

“It’s time consuming to train new staff, but with SymKey we have no loss of production when we increase our membership or when staff is out of the office. We didn’t have the IT staff to develop the SymKey processes so we contracted with HCIM to support our query building. I worked with their programming staff remotely on queries using GoToMeeting and it was extremely helpful. HCIM’s team has been amazing.”

"My favorite feature is how fast SymKey auto-adjudicated thousands of claims/hour according to our specific needs. We saved at least 1-2 FTEs and expect to realize additional cost savings when we’re able to schedule our reports. Virtual Auto-Post™ saved lots of time by not having to review every single CCI edit pulled by Virtual Examiner®/Virtual Reporter™ – SymKey automatically applied the adjustment reason codes and denied claims as instructed."

"We have been able to move many of our homegrown solutions into the SymKey product, which ensures that the rules are applied accurately and consistently. We will soon be expanding the use of SymKey into more auto-adjudication areas, and we are confident that it will continue to improve our productivity."