When considering new technology, particularly one that promises to streamline operations as significantly as SymKey does, it’s natural to feel a mix of excitement and apprehension. The concerns about time, resources, and the sheer scale of implementation are valid, particularly for those who have endured less-than-ideal experiences in the past.
These fears, while understandable, are not reflective of SymKey users experience.
Proactive and Personalized Support
HCIM prides itself on its hands-on approach during the SymKey implementation. By working closely with your team, we ensure a smooth transition and that SymKey is customized to fit your specific operational needs. This close collaboration significantly reduces the time to go live, with most clients fully operational within 30 days of signing their agreement.
Beyond the Setup
HCIM’s support extends far beyond the initial setup. Post-implementation, we offer query services to help clients expand and optimize their use of SymKey. This ongoing support ensures that as your business evolves, SymKey evolves with you, continually adding value and increasing efficiency.
User Empowerment Through Customization
SymKey has extensive customization options, from workflow adjustments to robot redeployment; these tools allow you to tailor the tool to your specific needs.
For organizations considering SymKey, it’s not just about installing a new system but embracing a partnership that promises ease, speed, and scalability. This blend of minimal disruption, adaptable support, and customizable control makes SymKey valuable for enhancing long-term organizational efficiency.
How It Works
Step One
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Implementation
HCIM’s staff works with your team to document common processes and programs these workflows into SymKey. Clients are typically up and running in production within 3 days, resulting in a rapid ROI.
Step Two
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Schedule SymKey
Simply tell SymKey which workflows to run and when, resulting in 24/7 productivity that will virtually eliminate backlogs. You can monitor the progress of claims batches and make changes at any time.
Step Three
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Analyze results
Review and analyze your SymKey reports to refine and optimize your workflows. Users can customize and update workflows as required. Redeploy your staff to work on more critical tasks.
Step four
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Innovate
Revisit your top pend reasons to identify new opportunities and continue to automate workflows. While your claims are being processed by SymKey, your staff is now available to focus on work that requires human intervention.