About Us

It’s the expertise behind the technology that sets HCIM apart.

Founded in 2000, HCIM software is designed and delivered by experienced professionals who understand healthcare operations and the unique challenges payers face.

Mission

HCIM exists to automate processes so our healthcare clients can focus on the tasks that matter most.

SymKey

Intelligent automation that simplifies and optimizes manual workflows. Our broad suite of purpose-built software delivers rapid results and proven ROI.

IntelliRPA®

IntelliRPA® is HCIM’s proprietary approach to advanced robotic process automation and is the intelligence behind our flagship product, SymKey. This technology consistently applies a client’s business rules, automating repetitive manual tasks.

Our Story

February 2025
SymKey 4.1 Released
April 2024
SymKey for EZ-CAP Eligibility Module Released
March 2024
HCIM partners with Metamora Growth Partners, and Ali Evans joins the team as CEO
Metamora Growth Partners
April 2023
SymKey for EZ-CAP Provider Module Released
October 2023
SymKey for EZ-CAP Authorizations Module Released
February 2022
SymKey for PLEXIS Quantum Choice is Released
September 2020
SymKey 4.0 is Released
2019
HCIM Rebrand and Website Refresh
HCIM web 2019
2016
CIO Review Magazine’s 20 Most Promising Solution Providers
CIO Review logo
2015
CIO Review Magazine’s 50 Most Promising Healthcare Solution Providers
CIO Review logo
2014
Heritage Provider Network (HPN) becomes the first Enterprise license SymKey user
May 1, 2012
SymKey for PLEXIS Claims Manager (PCM) was Released
2007
HCIM and PCG Software co-developed SymKey Virtual Auto Post (VAP)
November, 2009
HCIM’s new website and Corporate Blog
June, 2009
Managed Care Systems – SymKey for QNXT Auths
Paved the way for the SymKey for QNXT Benefit Plan Loader, SymKey for QNXT Auto-Post with Virtual Examiner and the Claims Audit Tool at LACare.
December, 2008
All Colleague Meeting
All Colleague Meeting at the Concord Development Office. First annual obstacle mini golf tournament!
June, 2006
HCIM Rebranding
New website, logo, fact sheet, ads, press releases and banners.
November, 2005
First Company Wide Meeting
Crowne Plaza Hotel, Concord, CA
May, 2004
Screenshot of SymKey From 2004
January, 2004
HCIM’s First Office Space
Leased 2 beds, 2 bath, apartment at Arcadian Apartments #108.
November, 2003
HIM Expands Product Offerings
HCIM acquires ScanClaims, Inc. and its assets in a stock trade.
June, 2003
Programmed SymKey for EZ-CAP

As a virtual company from Day 1, we commuted from Walnut Creek to Bakersfield (Monday-Friday, worked from the hotel and MCS offices) for 3-4 months.

2003
EZ-CAP WRUG Conference

First marketing campaign.

August, 2001
SymKey

Defining Moment: HCIM becomes a product company.

March, 2001
First HCIM Logo
June, 2000
First Business Meeting

First business planning meeting of QuenQueviri Associates, Inc. DBA Healthcare Information Management (HIM) at Marriott Hotel in San Ramon, CA