When faced with increasing claims volumes or special projects like large-scale reprocessing, many healthcare payers look to traditional solutions such as hiring more staff or mandating overtime for existing staff. Both options come with drawbacks; hiring can be a lengthy process along with significant training investment. Even temporary help requires training and supervision that often make that option less desirable. Mandated overtime can lead to burnout, declines in quality, and increased turnover which all create destructive cycles that have a significant impact on operations.
SymKey presents a smarter, cost-effective alternative with scalable IntelliRPA technology. By automating repetitive manual tasks, SymKey robots can prevent burnout and maintain consistent quality. Increased demand? Simply add another robot!
Performance and Capability
- System Integration: SymKey robots operate through the front-end of your claims platform and log in just like an FTE would.
- High-Speed Processing: Each robot can process claims at rates up to 8 times faster than a human, with 100% accuracy.
- Continuous Operation: Robots work tirelessly; they can be scheduled to work 24 hours a day, 7 days a week.
Scalability
- Capacity Assessment: Real-time productivity reporting gives insights into robot capacity and usage.
- Additional Robots: When demand exceeds current capacity, deploy additional robots to take on the increased need.
- Immediate Integration: New robots are added seamlessly, immediately increasing processing capacity, no training required!
Flexible Licensing
- Permanent Expansion: For sustained growth, additional robots can be permanently integrated.
- Limited Duration: For specific projects like massive reprocessing tasks, robots can be temporarily added.
SymKey provides a solution to manage fluctuating volumes and large-scale projects efficiently. By embracing this scalable, high-performance RPA technology, payers can improve operational efficiency, reduce reliance on manual labor, and achieve cost savings, all while maintaining impeccable accuracy and fast turnaround times.