How to Retain Employees using Intelligent Claims Automation

It’s not as complicated as you might think

If there’s one thing that’s been brought to the forefront post-2020, it’s the turnover rate in administrative healthcare positions like claims processors. As people left their jobs, the remaining employees became overburdened and started to burn out. What resulted was a revolving door of frenzied hires and resignations; training sprees and two-week notices.

While there is no such thing as a quick-fix to many employee experience issues, there is one way to help prevent burnout and retain your top talent. The answer lies in robotic process automation (RPA).

What is RPA?

Put simply, robotic process automation allows software to mimic human actions to make business processes easier and more efficient. Think of it like your best new hire, except you don’t have to train them, and they work much much faster than any human on your team can.

One thing to keep in mind is that while RPA can replace lost employees, it isn’t meant to; the best way to use RPA is to make life easier for the employees that you currently have.

Fill the gaps on your team

One of the biggest pain points for payer organizations isn’t really employee retention, it’s finding qualified employees, training, and onboarding them. It only takes a minute for a burnt-out employee to resign, but it can take weeks to onboard and train new hires.

For administrative payers positions, RPA can help. For example, let’s say that you recently hired a new batch of claims processors to replace a portion of your old team. Instead of making Darlene, your most efficient and reliable employee, handle the increased workload herself, you decide to implement an RPA solution.

The RPA solution is able to take care of those mundane, rule-based processing tasks so that Darlene can focus on higher-value work while those new hires are trained.

Retain your best employees

When people talk about productivity, they often picture someone clicking away at their computer, getting things done. What’s wrong with this picture?

Instead of picturing that person clicking away, getting things done, picture that employee completing the biggest goals on their to-do list that day. The real question is how much time is taken away from those high-value tasks by repetitive and monotonous tasks? The answer would be, a whole lot.

There’s nothing more draining than spending hours and hours doing the same exact thing over and over again. Clicking the same button, copy-pasting the same notes into comment fields, and tedious repricing projects. We’re humans, not robots, and should be treated as such.

Remember Darlene? Well, imagine how much more efficient she would be at processing claims and getting through all of her audits if she never had to do another repetitive task again. Darlene would probably go home feeling like she had a productive day at work, and would be much more likely to look forward to coming in the next day.

Healthcare automation, the right way

Robotic process automation has come a long way since the early days. While there’s still a lot of red tape in healthcare,  solutions like RPA help break through those barriers and create administrative savings the easy way.

IntelliRPA® was purpose-built for the payer space. If you’re a plan with an overwhelmed claims department, SymKey® can help.

Ready to level up your employee experience and retain your best talent? Contact us to see what IntelliRPA can do for you.