FAQ: What happens if SymKey stops in the middle of my batch? Can it be restarted?
Answer: SymKey® can be interrupted in the middle of a batch for a number of reasons, either by the user pausing the batch or by network issues creating a communication
Answer: SymKey® can be interrupted in the middle of a batch for a number of reasons, either by the user pausing the batch or by network issues creating a communication
Answer: The SymKey® application’s configuration will need to be updated to work with the version of EZ-CAP® that you have upgraded to. Please contact support@hcim.com or complete the contact form
Answer: There are three security levels that determine what the user has access to: The User role has access to SymKey’s modules in order to run batches and view reports and
ICD–10–CM Diagnosis Codes The CDC’s National Center for Health Statistics (NCHS) developed the ICD–10–CM code set, following a voluntary consensus-based process and working closely with specialty societies to ensure clinical
HealthCare Information Management, Inc. (HCIM) is pleased to announce the general release of SymKey® for EZ-CAP® version 1.31, effective April 7, 2010. Many enhancements have been made to SymKey® for
Answer: If you receive an error when SymKey is attempting to import a batch file, there is most likely an error in the format of the file. When SymKey imports
Answer: SymKey’s Batch Processing module is an advanced tool that allows users to combine multiple actions into one batch. The Professional and Hospital Claims modules, on the other hand, contain
Answer: The standard format for a SymKey input file is .txt or .csv. Most of the files that SymKey uses to perform batches only contain claim numbers; a text file
During the first part of this new year, we have experienced increased inquiries and requests for product demos of our SymKey® product solution. In fact, we licensed one new SymKey®
Answer: SymKey downloads data from EZ-CAP (Adjustment Codes, Procedure Codes, Providers/Vendors, Place of Service) when you log in so the data it lists in scenario options will be up to date
Key issues in adopting ICD-10- CM are:
• ICD-9 is 30 years old and is outdated.
• ICD-9 is running out of spaces for new codes. Codes added in recent years are in the wrong chapters because the correct chapters were full, with nowhere to add new codes.
• ICD-9 codes cannot reflect current and evolving medical technologies.
• The current codes are limited in their descriptions. New codes will allow for a greater level of detail, including etiology, manifestation, and laterality.
• ICD-9 does not provide the increased level of detail needed for emerging needs like biosurveillance and competitive purchasing. […]
When SymKey completes a batch, it does two things to the source file – it appends the front of the file with the batch number and, regardless of the source location, it
Answer: When you create your source batch files, either through Crystal Reports, Microsoft Access, or SQL, you should save them in a place that SymKey has access to, whether it
Answer: The answer depends on the kind of batch you’re running. SymKey can generate a list of claims that are considered hard duplicates and can be denied with the SymKey
Answer: SymKey® modules are activated/deactivated based on a licensing agreement between HCIM and your company. If you require access to a module that is not available, your licensing file must
