Increase Office Productivity with Robotic Process Automation
People get downright passionate about their favorite productivity hacks because they make life so much more enjoyable, so let me introduce you to mine. You probably already use business software, whether it be Outlook, Exchange, Salesforce, or GoToMeeting. And once they become a part of your daily routine, you couldn’t imagine life without them, right? […]
Client Spotlight on Northwest Physicians Network
During a year of rapid growth, Northwest Physicians Network (NPN) doubled the size of their Provider network and drastically increased their membership. With plans to take on one or two more health plans next year, they decided to get ahead of the additional workload by licensing SymKey® to increase their claims auto-adjudication rate through robotic […]
SymKey® Wins Most Valuable Processor for Second Year Running
The SymKey® claims processing stats for 2015 are in and they’re unbelievable. We compiled statistics from 80% of our clients, covering a combined total of over 2.5 million lives. Across these clients, SymKey® touched 7.8 million claims with 5.25 million approved/denied for a 67% completion rate. This represents FTE savings of approximately 264 claims examiners, or […]
Reprocessing Previously Paid Historical Claims can be a Piece of Cake!
Oftentimes claims staff put off the dreaded task of manually reprocessing previously paid claims because it can be difficult and time-consuming. Do you ever run into any of the following problems? CMS makes corrections to the Medicare Physician Fee Schedule (MPFS) and you must retroactively reprocess Medicare fee-for-service claims Members are identified as retroactively termed after the claims were […]
Get a Quick and Easy Productivity Boost with Kwik Actions™
Kwik Actions™ is a scaled-down version of SymKey® for Claims that increases the efficiency and productivity of claims operations staff by automating routine tasks. Kwik Actions™ are customized “hotkeys” that users may utilize on demand to perform a predetermined set of screen navigation actions such as keystrokes, mouse clicks, database queries, and interfacing between multiple […]
Back to the Future has Nothing on SymKey® Robots!
2015 came and went, but unfortunately many of the Back to the Future II predictions for life in 2015 have not come to fruition. No self-drying clothes or flying cars. We still have to pump our own gas and locate the closest waste receptacle because robots have not been invented to perform those tasks yet. […]
CIOReview Selects HCIM as 2015’s 50 Most Promising Healthcare Tech Solution Providers
HCIM was honored as one of 2015’s Top 50 Most Promising Healthcare Tech Solution Providers for its cost-effective and flexible technology solutions for healthcare payers and managed care organizations HealthCare Information Management, Inc. (HCIM) was selected as one of the nation’s 50 Most Promising Healthcare Tech Solution Providers by CIOReview, based on HCIM’s innovative automation […]
Heritage Provider Network Leverages SymKey® Enterprise License
Heritage Provider Network (HPN) is utilizing a SymKey® Enterprise License for all seven of their sites which includes the use of all SymKey® modules (Professional, Hospital, Virtual Auto-Post™) and unlimited processing engines for increased productivity. “We’re looking for whatever we can do to automate our business processes accurately and without errors. The less we can […]
Client Spotlight on Foundation for Medical Care of Tulare & Kings Counties
In November 2014, Foundation for Medical Care of Tulare & Kings Counties (The Foundation) upgraded their claims management software and experienced a 75% drop in claims productivity. Their turnaround time went from 5-7 days to over 40 days within two months. At the prompting of HCIM, they began a 30-day SymKey® for EZ-CAP® trial in […]
Innovative Post-Payment SymKey® Uses
HCIM’s SymKey® clients are able to automate the post-payment reprocessing of claims in order to handle large volumes of claims without the need to hire additional claims staff. Some of these post-payment uses include: Applying CMS retroactive fee schedule changes Applying retroactive Provider contract fee schedule changes Identifying/correcting ineligible Providers/Vendors for services Correcting member eligibility […]